お客様の声
The official SYRINX online store ships products Monday through Saturday (excluding New Year's holidays and national holidays). 11,000 yen or more orders can also specify a delivery date and time. Please see below for details.
Shipping charges
- 0-10,999 yen: Post 440 yen (tax included)
- 11,000 - 21,999 yen: Home delivery 880 yen (tax included)
- 22,000 yen or more: Free home delivery
Shipment date
Orders placed by mid-morning Monday through Saturday (excluding New Year holidays and national holidays ) will be shipped the same day in the evening.
Delivery may be delayed if there is an error in the delivery process. The most common causes of delivery processing errors are date/time specification for post delivery, postal code errors, missing city/town names, and telephone number errors.
Please note the following.
- Postal delivery time and date cannot be specified. If the total value of the order is less than 11,000 yen, the order will be shipped by post, and if you specify a date and time, an error will occur in the delivery process and the shipment will be delayed.
- For corporate customers, the specified date and time will not be reflected in the delivery.
- The specified date and time will not be reflected outside of Japan. (This service is not available for shipments outside of Japan.)
- You can specify a delivery date and time from 2 days after the next business day. (This service is not available for shipments outside of Japan.
- Time can only be specified for pre-order items. The specified date will not be reflected.
- For delivery to Okinawa and remote islands, the specified date and time will not be reflected.
- The specified date and time may be subject to change due to the delivery company's circumstances.
Thank you for using SYRINX.
For the following requests, please contact us from " Inquiries " with the email address and order number at the time of ordering.
Only products purchased directly from the official website are supported.
Crowdfunding terms and conditions take precedence over the products you are looking for in crowdfunding.
In addition, we make effective use of the leather we receive from our precious lives as much as possible.
However, if the returned product has a trace of use, it cannot be resold even if it is repaired, so there is no choice but to discard it. Therefore, exchanges and returns are limited to unused items. When the product arrives, please be sure to check that there are no problems before using it.
【Warranty】
1 year warranty
SYRINX products come with a "Spontaneous Failure Warranty (all or part of the functions cannot be used due to a defect)" for one year after the product arrives. It is applied when it is damaged even though it has been used normally. This warranty covers defects caused by inadequate materials and manufacturing methods. The warranty does not cover damage caused by misuse or neglect of necessary maintenance, and scratches / wear caused by normal use. In addition, regarding replacement due to initial failure, we will rely on the "Initial Defect Guarantee" described later.
- YKK's Excella fasteners are initially hard because they have high dimensional accuracy and few gaps. It will become smoother and smoother.
- Please do not put sharp objects.
- If it is stored too much, the leather may stretch and deform, or the stitched parts may be overstressed and damaged.
- Peeling of adhesive is considered wear due to normal use.
- Due to reasons such as non-repairability or trouble during repair, we may replace it with a new one or issue a gift certificate equivalent to the purchase price.
- Please bear the shipping fee to us.
Initial defect guarantee
All SYRINX products will be exchanged or refunded in full for 7 days after the product arrives if there is a mistake or initial defect. However, if any of the following items apply, we will repair or refund the product price for functional defects, and we will return the scratches and aesthetics as they are by cash on delivery.
- Products used by customers
- Products that have been damaged, soiled, or processed by the customer
- When accessories such as product boxes, tags, and manuals are soiled, damaged, or lost
* Please send it to us by cash on delivery (please pay from outside Japan).
[Repair]
All SYRINX products are repaired so that you can use them for a long time with peace of mind.
- We will check the state of the defect at our shop, and if repair is possible, we will inform you for a fee.
- In the unlikely event of trouble during repair, we may replace it with a repaired product and send you a new one.
【Cancel】
In-stock items are processed automatically, so we cannot accept cancellations or changes after your order has been placed. However, you can cancel your reservation order on the official website until it arrives at the delivery warehouse. Please see "About pre-orders" for detailed conditions.
[Return]
We accept returns of unused items for any reason. Please contact us within 7 days after the item arrives. Please bear the shipping fee to us.
After confirming that the returned product is unused, we will refund the product price (shipping fee is not applicable) to the settlement account.
If the package you sent cannot be delivered due to an incorrect delivery address or storage expiration date, it will be treated as a return. We will deduct the round-trip shipping fee and refund it to the settlement account.
We cannot accept returns if any of the following items apply. Please note that we will resend the item by payment.
- Products used by customers
- Products that have been damaged, soiled, or processed by the customer
- Made-to-order products such as build-to-order manufacturing, repair and customization
- Products purchased by crowdfunding
- Outlet products / sale products
- When accessories such as product boxes, tags, and manuals are soiled, damaged, or lost
[Return address]
108-0073
Mita Hills 201, 4-13-18 Mita, Minato-ku, Tokyo
SYRINX
050-5361-7966
(* We do not support telephone calls, so please use the form on the "Inquiry" page for inquiries .)
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