Frequently asked questions

Q. When will I receive the ordered product?
A. Normally, if in stock, your order will be shipped the same day by the morning of the business day.
If there is an error in the processing due to incorrect postal code or phone number, domestic address entry in English, missing county name / address, incorrect entry field, unknown first and last name, etc., shipping may be delayed by several days. There is.
Reserved products, multiple orders including reserved products,"About pre-orders"Please confirm.

Q. I have not received the order confirmation email
A. Email is blocked,Such as being classified as junk mailThere is a problem with the email reception settings.
Especially if you use ezweb, especially if you use ezweb."Points to keep in mind when registering your email address"Please be sure to set the reception by referring to. If you contact us after setting, we will resend your order confirmation email.
You can change to another address. Please use the form below to contact us with your email address before and after the change.Not limited to ezwebCarrier email has many troubles, so we recommend using gmail.

Q. I want to change my address
A. In-stock items cannot be changed as they are automatically prepared for shipment after receiving an order. After shipping, the slip number will be sent to you by e-mail, so please do it yourself.
For reserved products, please use the form below.Please state your order number and let us know the old and new shipping address.. After changing the information, we will resend the order confirmation email. Please make sure that the shipping address has been changed to the new address.
Incidentally,The billing address can only be used to check fraudulent orders and cannot be changed once the order is confirmed.

Q. I want to change/cancel/return the color.
A. You cannot change your order, so you will need to re-order after canceling or returning.
In-stock items are automatically prepared for shipment and cannot be canceled. Returns are possible."Warranty, returns, repairs, precautions"Please confirm.
Reserved items can be canceled until they arrive."About pre-orders"Please confirm.

Q. I can't select colors properly
A. This kind of symptom may occur when browsing with Internet Explorer. This website does not support Internet Explorer, so please use another browser.

Q. Is there any other payment method?
A. We are very sorry, but we do not support other payment methods such as cash on delivery or convenience store payment. You can use JCB card indirectly with Paypal or Amazon Pay, and bank transfer with Paypal.

Inquiry Form

If you do not see the "Frequently Asked Questions" above, please contact us here.It may take some time depending on the content.
For inquiries about applications on other sites such as crowdfunding, the contact point is different, so please contact us from the application site.