Frequently asked questions

Q. When will I receive the ordered product?
A. It will be shipped the next day, but orders placed by 12:30 on business days may be shipped on the same day.
If there is an error in the automatic processing such as an incorrect address (missing county name, incorrect zip code), English entry of domestic address, incorrect phone number, etc., shipping may be delayed by several days.
For orders that include reserved items,"About pre-orders"Please confirm.

Q. I have not received the order confirmation email
A. Email is blocked,Such as being classified as junk mailThere is a problem with the reception have to"Points to keep in mind when registering your email address"Please be sure to set the reception by referring to. If you contact us after setting, we will resend your order confirmation email.
Especially for ezweb, the above settings are required.Not limited to this siteezweb etc.Carrier email has many troubles, so we recommend using gmail.
If you want to change to another address, please contact us with the e-mail address before and after the change from the form below.

Q. I want to change my address
A. After receiving an order, shipping preparations will proceed automatically, so you cannot change it.After shipping, you will receive the slip number by e-mail, so please contact the shipping company yourself.
However, it can be changed for reserved products.From the form belowPlease state your order number and let us know the old and new shipping address...After changing the information, we will resend the order confirmation email.
Incidentally,The billing address can only be used to check fraudulent orders and cannot be changed once the order is confirmed.

Q. I want to change/cancel/return the color.
A. You cannot change the order details, so you will need to reorder after returning the product.In addition, we cannot accept cancellations as shipping preparations will proceed automatically."Warranty, returns, repairs, precautions"Please confirm.
However, reserved items can be canceled until they arrive."About pre-orders"Please confirm.

Q. I can't select colors properly
A. This kind of symptom may occur when browsing with Internet Explorer. This website does not support Internet Explorer, so please use another browser.

Q. Is there any other payment method?
A. We are very sorry, but we do not support other payment methods such as cash on delivery and convenience store payment.Bank transfer may be used indirectly with Paypal. (Please contact Paypal for details)

Inquiry Form

If you do not see the "Frequently Asked Questions" above, please contact us here.It may take some time depending on the content.
For inquiries about applications on other sites such as crowdfunding, the contact point is different, so please contact us from the application site.