Frequently Q & A
As a rule, we do not accept changes or cancellations of orders since the preparation for shipment proceeds automatically after an order is received. It is possible to return or exchange items after delivery. However, some items cannot be returned, so please check "Cancellation/Refund/Exchange" for details.
We do not support other payment methods such as cash on delivery or payment at convenience stores. Bank transfer may be available indirectly through Paypal. (Please contact Paypal for details)
Coupons may not be used after or in combination with other coupons. Please note that coupons are discounts to the product price and cannot be applied to more than the product price.
Only one coupon can be used per order. Please note that multiple coupons cannot be used at the same time.
The receipt will be enclosed with your order as a "delivery note and receipt". Please note that we are not able to issue other receipts.
Orders placed before 12:30 p.m. on business days will be shipped on the same day. There is no difference in the number of days required for delivery between post and courier services.
After placing your order, please check directly with the shipping company using the slip number provided in the shipping notification e-mail.
Please note that if an error occurs in the shipment process due to incomplete information you have entered, the shipment may be delayed.
Once an order is received, the shipping preparation will proceed automatically and you will not be able to change the shipping address.
You will receive an e-mail with your billing number after your order has been shipped, so please contact the shipping company yourself to complete the necessary procedures. Please note that the billing address is only used to check for fraudulent orders and cannot be changed after the order is confirmed.
We do not offer gift wrapping, but the wallets are delivered in a paper sleeve case with an additional cosmetic box.
About our products
We reserve the right to not publish reviews that are not from the purchaser, based on misuse, non-product content, slanderous, misleading to other customers, dogmatic, judgmental, more emotional than necessary, or without body text, or at our discretion.
We do not respond to reviews regarding defects or delivery, so please use the form below.
Please note that we cannot respond to any inquiries regarding the reason for non-posting or deletion.
Compared to the past, magnetic stripes have evolved and become more resistant to magnetic fields. In normal use, there is no problem even if they are stacked on top of each other. In addition, IC chips are not affected by magnetism, so there is no problem with stacking them.
However, bank cards with no expiration date may have weakened magnetism, so we recommend that you stack the magnetic stripes in alternating positions, for example, top and bottom.
How to use this service
The cause is due to the receiving side's settings or communication conditions.
Please refer to "Precautions for registering your e-mail address" and make sure that your e-mail address is set up to receive messages reliably. In particular, please avoid using carrier e-mail addresses, as they often cause problems. If you wish to change your e-mail address to another address, please contact us using the form below and provide us with the e-mail address before and after the change.
For inquiries, please check "Frequently Asked Questions" and contact us using the form below.
Please note that it may take some time depending on the content of your inquiry.