Frequently asked questions
Q. When will I receive the ordered product?
A. Orders placed by the morning of the business day will be shipped after the evening of the day.
If there is an error in the processing due to an incomplete address, domestic address entry in English, missing county name, etc., shipping may be delayed by several days.
Reserved products, multiple orders including reserved products,"About pre-orders"Please confirm.
Q. I have not received the order confirmation email
A. Email is blocked,Such as being classified as junk mailThere is a problem with the email reception settings.you have to"Points to keep in mind when registering your email address"Please be sure to set the reception by referring to. If you contact us after setting, we will resend your order confirmation email.
Especially for ezweb, the above settings are mandatory.Not limited to this siteezweb etc.Carrier email has many troubles, so we recommend using gmail.
If you want to change to another address, please contact us with the e-mail address before and after the change from the form below.
Q. I want to change my address
A. After receiving an order, shipping preparations will proceed automatically, so you cannot change it.After shipping, you will receive the slip number by e-mail, so please contact the shipping company yourself.
However, it can be changed for reserved products.From the form belowPlease state your order number and let us know the old and new shipping address...After changing the information, we will resend the order confirmation email, so please check if the shipping address has been changed to the new address.
Incidentally,The billing address can only be used to check fraudulent orders and cannot be changed once the order is confirmed.
Q. I want to change/cancel/return the color.
A. You cannot change your order, so you will need to re-order after canceling or returning.
In-stock items are automatically prepared for shipment and cannot be canceled. Returns are possible."Warranty, returns, repairs, precautions"Please confirm.
Reserved items can be canceled until they arrive."About pre-orders"Please check. (However, As a cancellation feeSettlement fee4% (tax included)I will accept. )
Q. I can't select colors properly
A. This kind of symptom may occur when browsing with Internet Explorer. This website does not support Internet Explorer, so please use another browser.
Q. Is there any other payment method?
A. We are very sorry, but we do not support other payment methods such as cash on delivery and convenience store payment.Bank transfer may be used indirectly with Paypal. (Please contact Paypal for details)
If you do not see the "Frequently Asked Questions" above, please contact us here.It may take some time depending on the content.
For inquiries about applications on other sites such as crowdfunding, the contact point is different, so please contact us from the application site.