Frequently asked questions

Q. When will I receive the ordered product?
A. Normally, in-stock items will be shipped the same day if you place your order by the morning of the working day.
If there is an error in processing due to an incorrect postal code or telephone number, entry of a domestic address in English, missing city/town/ward/street address, incorrect entry field, unknown first name, etc., if the shipping address is delayed. There is.
Reserved products, multiple orders including reserved products,"About pre-orders"Please check. (In many cases, 2020 and 2021 are mistaken)

Q. I have not received the order confirmation email
A. Email is blocked,Such as being classified as junk mailThere is a problem with the email reception settings.
Especially for ezweb, please refrain from using it if possible. If you use"Points to keep in mind when registering your email address"Please be sure to set the reception by referring to. If you contact us after setting, we will resend the order confirmation email.
You can change to another address. Please contact us using the form below. Carrier mail has a lot of troubles, so we recommend using gmail.

Q. I want to change my address
A. In-stock items cannot be changed as they are automatically prepared for shipment after receiving an order. After shipping, the slip number will be sent to you by e-mail, so please do it yourself.
For reserved products, please use the form below.Please state your order number and let us know the old and new shipping address.. After changing the information, we will resend the order confirmation email. Please make sure that the shipping address has been changed to the new address.
Incidentally,The billing address can only be used to check fraudulent orders and cannot be changed once the order is confirmed.

Q. I want to change/cancel/return the color.
A. You cannot change your order, so you will need to re-order after canceling or returning.
In-stock items are automatically prepared for shipment and cannot be canceled. Returns are possible."Warranty, returns, repairs, precautions"Please confirm.
Reserved items can be canceled until they arrive."About pre-orders"Please confirm.

Q. I can't select colors properly
A. This kind of symptom may occur when browsing with Internet Explorer. This website does not support Internet Explorer, so please use another browser.

Q. Is there any other payment method?
A. We do not support other payment methods. You can use JCB or bank transfer indirectly with Paypal.

Inquiry form

If you have any questions that are not included in the "FAQ", please contact us from here. It may take some time depending on the content.
For inquiries about applications on other sites such as crowdfunding, the contact point is different, so please contact us from the application site.