Warranty / Return

In order to use the product with peace of mind, we support the following guarantees, returns and repairs.
First of all,Enter the email address and the order number when ordering"ContactPlease contact us.
In addition, all products are only for products purchased directly from the SYRINX official website, and purchase history confirmation is required.

In addition, if the returned product has a trace of use, it cannot be resold even if it is repaired, so there is no choice but to discard it.
Since this is inconsistent with the values ​​of the brand that makes effective use of the leather that we received from our precious lives, we limit the exchange and refund of products to unused products only.
When the product arrives, please be sure to check that there are no problems before using it.

1 annual warranty

SYRINXThe product will be available for"Spontaneous failure guarantee (inability to use all or some of the functions due to malfunction)"Is attached. It is applied when it is damaged despite being used normally.This guaranteeDefects caused by inadequate materials and manufacturing methods are targeted. The warranty does not cover damage caused by misuse or neglect of necessary maintenance, or damage or wear caused by normal use. In addition, regarding replacement due to initial failure, we will rely on the "Initial Defect Guarantee" described later.

  • YKK's EXCERA fasteners have high dimensional accuracy and few gaps, so they are solid at the beginning. Gradually smooth.
  • Do not insert sharp objects.
  • If you store it too much, the leather may stretch and become deformed, or excessive stress may be applied to the stitches and damage.
  • Debonding is considered to be wear due to normal use.
  • We may replace the product with a new one or issue a gift voucher equivalent to the purchase price due to repairs or problems during repair.
  • Please pay the shipping fee to us.

Initial failure guarantee

All SYRINX products7 days after delivery, If there is a mistake in the product or an initial defect, we will replace it with a new one or refund the full amount.

The warranty cannot be provided if the following items apply.

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • When accessories such as product boxes, tags, manuals, etc. are soiled, damaged or lost

* Please send it to us by cash on delivery. In addition, even if a defect is found, if it is not unused, the above one-year warranty will be applied and shipping charges will be incurred.

Return for customer convenience

In order to ensure your satisfaction, we accept returns of unused items for any reason.Please contact us within 7 days after the item arrives.A restocking fee of 550 yen (tax included) will be charged for each item.Please bear the return shipping fee to us.
After confirming that the returned product is an unused product, we will refund the product price (shipping fee is not applicable) to the account where you settled.
(* Please note that we cannot accept returns for products purchased through crowdfunding.)

We cannot accept returns if any of the following items apply.Please note that the product will be returned by cash on delivery.

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • Order products such as build-to-order and repair / customization
  • Outlet products
  • If accessories such as the product box, tags, and instructions are dirty, damaged, or lost.

In addition, if the delivery address is incorrect and cannot be delivered, the product will be returned for your convenience.

About repair

All SYRINX products can be repaired for long-lasting use.

  • In the event of a product failure, we will check the status of the failure and if repair is possible, we will inform you for a fee.
  • In the unlikely event of a problem during repair, we may send a new product instead of a repaired product.
  • Please pay the shipping fee to us.

Return destination of goods

4-13-18 Mita, Minato-ku, Tokyo Mita Hills 201
050-5361-7966 (Please contact us by e-mail)

Matters to keep in mind

    About leather

    • Please note that the surface may have scratches, uneven colors, stains, or wrinkles due to the dye finish that makes use of the texture of the raw leather.
    • Please note that due to the delicate surface, slight scratches, push marks, and abrasions may be visible during the manufacturing process.
    • Do not use oils, water repellents, or cleaners as they may damage the leather.
    • If it gets wet, it will cause stains if left unattended. Immediately remove the water by gently pressing with a soft, dry cloth.
    • The size changes slightly with use.
    • Discoloration may occur for products that contain only dyes and no pigments. Please be careful of combination with light-colored clothing.
    • The color and texture will vary depending on the lot and part.
    • Due to changes in temperature, the oil and fat components may appear white on the surface. It can be removed by gently rubbing the surface.
    • Depending on the monitor environment, the color of the actual product may look slightly different.

    Other considerations

    • Damage to the cone of the speaker unit is not covered by warranty or returned goods. Pay attention to damage when opening and handle it with care.
    • If the original material cannot be used, the material, parts and specifications may be changed.
    • Failure and damage caused by external factors such as fire, earthquake, water damage, lightning strike, other natural disasters, pollution, salt damage, abnormal voltage, etc. are not covered by the warranty.