Thank you for using SYRINX.
For the following requests, please write the e-mail address and order number at the time of ordering and "Contact UsPlease contact us.
Only products purchased directly from the official website are supported.

In addition, we make effective use of the leather we receive from our precious lives as much as possible.
However, if the returned product has usage marks, it cannot be resold even if it is repaired, so there is no choice but to discard it.Therefore, exchanges and returns are limited to unused items.When the product arrives, please be sure to check for any defects before using it.

【Cancel】

In-stock items are processed automatically, so we cannot accept cancellations or changes after your order has been placed.However, pre-orders can be canceled until the delivery warehouse arrives.For more information"About pre-orders"Please see.In addition, 4% (tax included) of the settlement fee will be charged as a cancellation fee.

【Warranty】

1 annual warranty

SYRINX products come with a "Spontaneous Failure Warranty (all or part of the functions cannot be used due to a defect)" for one year after the product arrives.It is applied when it is damaged even though it has been used normally.This warranty covers defects caused by inadequate materials and manufacturing methods.The warranty does not cover damage caused by misuse or neglect of necessary maintenance, or damage or wear caused by normal use.In addition, regarding replacement due to initial failure, we will rely on the "Initial Defect Guarantee" described later.

  • YKK's EXCERA fasteners have high dimensional accuracy and few gaps, so they are solid at the beginning. Gradually smooth.
  • Do not insert sharp objects.
  • If you store it too much, the leather may stretch and become deformed, or excessive stress may be applied to the stitches and damage.
  • Debonding is considered to be wear due to normal use.
  • We may replace the product with a new one or issue a gift voucher equivalent to the purchase price due to repairs or problems during repair.
  • Please bear the shipping fee to us.
Initial failure guarantee

All SYRINX products will be replaced with new products or refunded in full for 7 days after the product arrives if there is a mistake or initial defect.

The warranty cannot be provided if the following items apply.

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • When accessories such as product boxes, tags, manuals, etc. are soiled, damaged or lost

* Please send it to us by cash on delivery (please pay from outside Japan).If it is not unused, the above one-year warranty will be applied and you will be required to pay the shipping fee.

[Repair]

All SYRINX products are repaired so that you can use them for a long time with peace of mind.

  • We will check the state of the defect at our shop, and if repair is possible, we will inform you for a fee.
  • In the unlikely event of a problem during repair, we may send a new product instead of a repaired product.
  • Please bear the shipping fee to us.

[Return]

We accept returns of unused items for any reason.Please contact us within 7 days after the item arrives.We will charge 4% (tax included) of the settlement fee as a restocking fee.In addition, please bear the shipping fee to us.
After confirming that the returned product is unused, we will deduct the handling fee from the product price (shipping fee is not applicable) and refund it to the settlement account.Please note that we cannot accept returns for crowdfunding products.

We cannot accept returns if any of the following items apply.Please note that the product will be returned by cash on delivery.

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • Order products such as build-to-order and repair / customization
  • Outlet products
  • When accessories such as product boxes, tags, manuals, etc. are soiled, damaged or lost

Also, if the delivery address is incorrect and we cannot deliver it, we will return it for your convenience.

【Return address】

108-0073
4-13-18 Mita, Minato-ku, Tokyo Mita Hills 201
SYRINX
050-5361-7966 (Please contact us by e-mail)

【Notes】

About leather
  • Please note that the surface may have scratches, uneven colors, stains, or wrinkles due to the dye finish that makes use of the texture of the raw leather.
  • Please note that due to the delicate surface, slight scratches, push marks, and abrasions may be visible during the manufacturing process.
  • Do not use oils, water repellents, or cleaners as they may damage the leather.
  • If it gets wet, it will cause stains if left unattended. Immediately remove the water by gently pressing with a soft, dry cloth.
  • The size changes slightly with use.
  • Discoloration may occur for products that contain only dyes and no pigments. Please be careful of combination with light-colored clothing.
  • The color and texture will vary depending on the lot and part.
  • Due to changes in temperature, the oil and fat components may appear white on the surface. It can be removed by gently rubbing the surface.
  • Depending on the monitor environment, the color of the actual product may look slightly different.
Other considerations
  • Damage to the cone of the speaker unit is not covered by warranty or returned goods. Pay attention to damage when opening and handle it with care.
  • If the original material cannot be used, the material, parts and specifications may be changed.
  • Failure and damage caused by external factors such as fire, earthquake, water damage, lightning strike, other natural disasters, pollution, salt damage, abnormal voltage, etc. are not covered by the warranty.