Warranty / Return

In order to use the product with peace of mind, we support the following guarantees, returns and repairs.
First of all,Enter the email address and the order number when ordering"Contact UsPlease contact us.
In addition, only the products purchased on the SYRINX official website are eligible. Please note that you will need to confirm your purchase history.

1 annual warranty

SYRINXThe product will be available for"Spontaneous failure guarantee (inability to use all or some of the functions due to malfunction)"Is attached. It is applied when it is damaged despite being used normally.This guaranteeThis applies to defects caused by inadequate materials and manufacturing methods. The warranty does not cover damage due to incorrect use or neglect of necessary care, and damage due to normal use. Also, regarding replacement due to initial failure, we will refer to the "Initial Failure Guarantee" described later.

  • YKK's EXCERA fasteners have high dimensional accuracy and few gaps, so they are solid at the beginning. Gradually smooth.
  • Do not insert sharp objects.
  • If you store it too much, the leather may stretch and become deformed, or excessive stress may be applied to the stitches and damage.
  • Debonding is considered to be wear due to normal use.
  • We may replace the product with a new one or issue a gift voucher equivalent to the purchase price due to repairs or problems during repair.
  • Please bear the return shipping fee to our company.

Initial failure guarantee

All SYRINX products7 days after delivery, If there is a difference in the products or there is an initial defect, we will respond with a new replacement or full refund. Please send it to us by freight collect.

The warranty cannot be provided if the following items apply.

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • When accessories such as product boxes, tags, manuals, etc. are soiled, damaged or lost

About returns for customer convenience

We accept returns for any reason, in order to ensure your satisfaction. Please contact us within 7 days after the item arrives. A return fee of 800 yen will be charged for each item. Please bear the return shipping fee to our company.
(* Please note that we cannot accept returns for products purchased through crowdfunding.)

We do not accept returns if the following applies:

  • Products used by customers
  • Products damaged, stained or processed by the customer
  • Order products such as build-to-order and repair / customization
  • Outlet products
  • If accessories such as the product box, tags, and instructions are dirty, damaged, or lost.

In addition, if the delivery address is incomplete and cannot be delivered, we may deduct the restocking fee and refund it.

About repair

All SYRINX products can be repaired for long-lasting use.

  • In the event of a product failure, we will check the status of the failure and if repair is possible, we will inform you for a fee.
  • In the unlikely event of a problem during repair, we may send a new product instead of a repaired product.
  • Please bear the return shipping fee to our company.

Tips and notes

    About leather

    • Please note that the surface may have scratches, uneven colors, stains, or wrinkles due to the dye finish that makes use of the texture of the raw leather.
    • Please note that due to the delicate surface, slight scratches, push marks, and abrasions may be visible during the manufacturing process.
    • Do not use oils, water repellents, or cleaners as they may damage the leather.
    • If it gets wet, it will cause stains if left unattended. Immediately remove the water by gently pressing with a soft, dry cloth.
    • The size changes slightly with use.
    • Discoloration may occur for products that contain only dyes and no pigments. Please be careful of combination with light-colored clothing.
    • The color and texture will vary depending on the lot and part.
    • Due to changes in temperature, the oil and fat components may appear white on the surface. It can be removed by gently rubbing the surface.
    • Depending on the monitor environment, the color of the actual product may look slightly different.

    Other considerations

    • Damage to the cone of the speaker unit is not covered by warranty or returned goods. Pay attention to damage when opening and handle it with care.
    • If the original material cannot be used, the material, parts and specifications may be changed.
    • Failure and damage caused by external factors such as fire, earthquake, water damage, lightning strike, other natural disasters, pollution, salt damage, abnormal voltage, etc. are not covered by the warranty.