Thank you for using SYRINX.
For the following requests, please contact us from " Inquiries " with the email address and order number at the time of ordering.
Only products purchased directly from the official website are supported.
Crowdfunding terms and conditions take precedence over the products you are looking for in crowdfunding.

In addition, we make effective use of the leather we receive from our precious lives as much as possible.
However, if the returned product has a trace of use, it cannot be resold even if it is repaired, so there is no choice but to discard it. Therefore, exchanges and returns are limited to unused items. When the product arrives, please be sure to check that there are no problems before using it.

【Warranty】

1 year warranty

SYRINX products come with a "Spontaneous Failure Warranty (all or part of the functions cannot be used due to a defect)" for one year after the product arrives. It is applied when it is damaged even though it has been used normally. This warranty covers defects caused by inadequate materials and manufacturing methods. The warranty does not cover damage caused by misuse or neglect of necessary maintenance, and scratches / wear caused by normal use. In addition, regarding replacement due to initial failure, we will rely on the "Initial Defect Guarantee" described later.

  • YKK's Excella fasteners are initially hard because they have high dimensional accuracy and few gaps. It will become smoother and smoother.
  • Please do not put sharp objects.
  • If it is stored too much, the leather may stretch and deform, or the stitched parts may be overstressed and damaged.
  • Peeling of adhesive is considered wear due to normal use.
  • Due to reasons such as non-repairability or trouble during repair, we may replace it with a new one or issue a gift certificate equivalent to the purchase price.
  • Please bear the shipping fee to us.
Initial defect guarantee

All SYRINX products will be exchanged or refunded in full for 7 days after the product arrives if there is a mistake or initial defect. However, if any of the following items apply, we will repair or refund the product price for functional defects, and we will return the scratches and aesthetics as they are by cash on delivery.

  • Products used by customers
  • Products that have been damaged, soiled, or processed by the customer
  • When accessories such as product boxes, tags, and manuals are soiled, damaged, or lost

* Please send it to us by cash on delivery (please pay from outside Japan).

[Repair]

All SYRINX products are repaired so that you can use them for a long time with peace of mind.

  • We will check the state of the defect at our shop, and if repair is possible, we will inform you for a fee.
  • In the unlikely event of trouble during repair, we may replace it with a repaired product and send you a new one.

【Cancel】

In-stock items are processed automatically, so we cannot accept cancellations or changes after your order has been placed. However, you can cancel your reservation order on the official website until it arrives at the delivery warehouse. Please see "About pre-orders" for detailed conditions.

[Return]

We accept returns of unused items for any reason. Please contact us within 7 days after the item arrives. Please bear the shipping fee to us.
After confirming that the returned product is unused, we will refund the product price (shipping fee is not applicable) to the settlement account.

If the package you sent cannot be delivered due to an incorrect delivery address or storage expiration date, it will be treated as a return. We will deduct the round-trip shipping fee and refund it to the settlement account.

We cannot accept returns if any of the following items apply. Please note that we will resend the item by payment.

  • Products used by customers
  • Products that have been damaged, soiled, or processed by the customer
  • Made-to-order products such as build-to-order manufacturing, repair and customization
  • Products purchased by crowdfunding
  • Outlet products / sale products
  • When accessories such as product boxes, tags, and manuals are soiled, damaged, or lost

[Return address]

108-0073
Mita Hills 201, 4-13-18 Mita, Minato-ku, Tokyo
SYRINX
050-5361-7966
(* We do not support telephone calls, so please use the form on the "Inquiry" page for inquiries .)