When making a pre-order, please be sure to read the following contents.
The approximate arrival schedule is displayed after "Product Name" or "Color".

* The actual arrival schedule may change. Please note.

Frequently Asked Questions When Pre-ordering

Q. When will the reserved items arrive?
A. The arrival schedule will be stated after the color name of "Product name" or "Order summary" in the email sent with the subject "Confirmation of order details: # ----" at the time of ordering. We are doing it.
Please note that the arrival schedule displayed in My Account is the date when the reservation is currently being accepted and is different from the arrival schedule of the purchased product.

Q. Can I cancel my reservation?
A. We accept cancellations until the products arrive. Please contact us from " Inquiries " with the e-mail address and order number at the time of ordering.
There is no cancellation fee.
Since the shipping procedure will start immediately after the product arrives, we cannot accept changes or cancellations of the delivery address. The actual arrival may be significantly earlier than the "scheduled arrival". If you wish to cancel, please complete the procedure as soon as possible.
The specific refund date after the cancellation is completed depends on the card company you are using. It may be processed such as refund (offset) the next month. For more information, please contact your card company directly.

Q. If I purchase items with different arrival schedules in bulk, how will they be delivered?
A. All items will be shipped when they are ready (even if you purchase in-stock items and reserved items together). If you wish to ship items that can be shipped at any time, please order them separately.

Q. Can I get a notification of the arrival of the product?
A. If the arrival schedule is significantly delayed, we will inform you about the future schedule to the registered e-mail address. If it is on schedule or ahead of schedule, we will send you a notification with a tracking number to your registered email address after shipping the item.

Q. Can I postpay the payment?
A. The product price will be settled at the time of booking.

Q. Can I change the color?
A. Some products can be changed in color and some cannot. If not, you will need to cancel and place a new order. First of all, please contact us from the form on the official website.

Q. Isn't it a little faster?
The production volume of SYRINX products is limited because they are carefully manufactured one by one by highly skilled craftsmen.
If we mass-produce it at overseas factories, we can deliver it to as many people as possible quickly, but in order to do so, we must compromise on detail and quality. That is not the direction that SYRINX is aiming for.
You may have to wait a long time for delivery. However, everyone's understanding supports SYRINX's commitment.
We will do our best to deliver it as soon as possible, and we appreciate your understanding.