We accept pre-orders for items that are out of stock. Approximate arrival date is indicated by (scheduled arrival) after "Color" of each product.
* 1 There are many cases where the next arrival will be filled with only pre-orders. Please note.
* 2 Actual delivery date may change. Please note.
* 3 Delivery of products in stock at the end of the month may be at the beginning of the following month.
Frequently asked questions when pre-ordering
Q. Can I cancel?
A. Cancellation is accepted free of charge for about 60 days (*) after ordering.
Cancellation is possible 60 days after the product is available. However, if you pay with Amazon Pay, you will be charged a fee, and other payment methods will be charged 800 yen.
The request for cancellation isContact USPlease contact us with the e-mail address at the time of order.
(* It is necessary to complete the procedure within 60 days, so please submit it by the business day before the 60th.)
Q. How will I be delivered if I purchase products with different arrival months at once?
A. If you have purchased multiple products with different arrival months at once, all products will be shipped at the same time (even if you have both stock and pre-order items together). If you wish to ship from a shippable product at any time, please order separately.
Q. I forgot the arrival time.
A. At the time of ordering, the expected arrival date will be listed under the product name in the "order summary" of the e-mail sent with the subject of "confirmation of order contents order number: # ----" Please confirm.
Q. Can I get a notification of product arrival?
A. If the delivery is delayed, we will contact the registered email address to inform you of the future schedule. If you send the item to your home on schedule or ahead of schedule, we will send a notification with a tracking number to your registered email address.
Q. I can't reserve the color I want.
A. "Remaining" refers to the number of available items that can be reserved at the moment. If it becomes 0, it is a pity that you can not place a pre-order until the next reservation starts. Items marked "(instant delivery)" are usually shipped because they are in stock.
Q. Can you postpay my payment?
A. We apologize, but we will pre-pay the goods (you can cancel or refund your pre-order until the goods arrive).
Q. Can't change the color?
A. Sorry, if you change the color, please check the stock status at that time, cancel once, and then order again.
Q. How do I change the delivery address?
A. We will make the change procedure here.'Contact US”, Enter your registered email address at the time of purchase and contact us for a new shipping address. After changing the information, we will resend the order confirmation email. Please make sure that the shipping address has been changed to the new address.
Q. Isn't it a little faster?
SYRINX's products are produced by skilled craftsmen carefully, one by one, so the production volume is limited.
If mass production is carried out at overseas factories, etc., it can be delivered to more people quickly, but in order to do so, details and quality must be compromised. That is not the direction that SYRINX aims for.
You may have to wait a long time before delivery. However, SYRINX's commitment is supported by your understanding.
We will do our best to deliver it as soon as possible, so we appreciate your understanding.