When making a pre-order, please be sure to read the following contents.
The approximate arrival schedule is displayed after "Product Name" or "Color".
* The actual arrival schedule may change.Please note.
Frequently asked questions when pre-ordering
Q. When will I receive the reserved product?
A. The arrival schedule will be stated after the color name of "Product name" or "Order summary" in the email sent with the subject "Confirmation of order details: # ----" at the time of ordering. We are doing it.
Please note that the arrival schedule displayed in My Account is the date when the reservation is currently being accepted and is different from the arrival schedule of the purchased product.
Q. Can I cancel my reservation?
A. We accept cancellations until the products arrive. "Contact UsPlease write down the email address and order number when you place an order.
There is no cancellation fee.
Since the shipping procedure will start immediately after the item arrives, we cannot accept changes or cancellations of the delivery address.The actual arrival may be significantly earlier than the "scheduled arrival".In case of cancellation, please proceed as soon as possible.
The specific refund date after cancellation will vary depending on the credit card company you are using. In some cases, it may be refunded (offset) the next month. For more information, please contact your credit card company directly.
Q. How will the items be shipped if they are purchased in a batch?
A. All items will be shipped at the same time (even if the items in stock and reserved items are purchased together). If you wish to ship any of the products that can be shipped at any time, please order separately.
Q. Can I get a notification of product arrival?
A. If the arrival schedule is significantly delayed, we will inform you about the future schedule to the registered e-mail address.If it is on schedule or ahead of schedule, we will send you a notification with a tracking number to your registered email address after shipping the item.
Q. Can I make payments deferred?
A. The product price will be settled at the time of booking.
Q. Can't change the color?
A. Some products can be changed in color and some cannot.If not possibleYou need to cancel and place a new order.First of all, please contact us from the form on the official website.
Q. Isn't it a little faster?
SYRINX's products are produced by skilled craftsmen carefully, one by one, so the production volume is limited.
If mass production is carried out at overseas factories, etc., it can be delivered to more people quickly, but in order to do so, details and quality must be compromised. That is not the direction that SYRINX aims for.
You may have to wait a long time before delivery. However, SYRINX's commitment is supported by your understanding.
We will do our best to deliver it as soon as possible, so we appreciate your understanding.