Precautions for registering your email address
SYRINX asks you to register your email address when placing an order in order to inform you of the order details and delivery status. Depending on the reception settings of the registered email address, you may not be able to check the email, so please pay attention to the following precautions.
Please note that we do not recommend using carrier email as there have been many reports of problems.
| RFC-violating addresses
The newsletter will not be sent in the following cases as they do not comply with the RFCs (Internet communication standards):
- When a period (.) is used at the very end (right before the @)
- When two or more consecutive symbols such as "." (period) or "- (hyphen)" are used
| Carrier email
There have been many cases of emails not being delivered to customers using the "ezweb.ne.jp" and "au.com" email addresses.
If you are using au's " Spam Mail Automatic Filtering" feature , there is a possibility that emails will be automatically classified as spam, so please set "syrinx.audio" to "Always Receive" under "Domain Match" in your " Receive List Settings ".
Customers using other carrier email services should also carefully check their reception settings.
｜Other
Depending on your initial settings, the email may be automatically deleted or classified as spam. Please check your recipient list settings, filter settings, spam settings, etc.
[Example: Gmail] *Please set from your computer. You cannot set it in the app.
- Log in to Gmail
- Click on Settings (the gear icon in the upper right corner)
- Click Filters and Blocked Addresses
- Click Create a new filter
- In the "Contains" field, enter " syrinx.audio "
- Click Create Filter
- Check "Don't mark as spam" and "Also apply filters to matching threads"
- Click Create Filter
｜About garbled characters
There have been many reports of garbled characters especially with carrier email. We recommend switching to Gmail or similar.