For warranty inquiries, please contact us using the form at the bottom of the page, indicating the e-mail address and order No. at the time of order. Only products purchased directly from the official website are eligible for support. We keep all order and shipping history on the official website, so you do not need to register your warranty.
| Initial Defective Warranty
We take all possible care in manufacturing our products, but in the unlikely event of an initial defect, please contact us using the form below within 7 days of receiving the product and send it back to the return address at the bottom of this page with payment on delivery. (If you are sending the product from outside of Japan, please bear the shipping and customs charges.)
Warranty】・Replacement or full refund
The warranty does not apply to the following cases:
In thefollowing cases, the 1-year warranty will be applied instead of the initial defect warranty.
case that the product has been used by the customer
, damaged, defaced, or processed by the customer
, or defaced, damaged, or lost accessories such as the product box, tags, or instruction manual s.
We guarantee against natural malfunction (total or partial loss of function due to malfunction) for one year from the date of delivery of the product. This applies to cases where the product is damaged despite normal use. Please contact us using the form below and return the product to the return address at the bottom of this page by postage prepaid.
However, if the product cannot be repaired or there is a problem during repair, we may replace the product with a new one or issue a gift certificate equivalent to the purchase price.
Cases in which the warranty does not apply
The following cases are not covered by the warranty and the product will be returned to the customer by cash on delivery.
Damage caused by misuse or neglect of necessary care
Scratches or wear and tear caused by normal use, such as stretching, deformation, or peeling of the adhesive of the leather
We offer repair services to ensure that our products can be used with peace of mind for many years to come.
We will check the condition of the defect with pictures, etc., and if repair is possible, we will inform you of the repair at a charge.
We may replace the repaired product with an alternative product or issue a gift certificate equivalent to the purchase price due to problems during the repair process.
Please use a method that keeps a record of the shipping number, such as Letter Pack Light or Click Post.
Phone Number: 050-5361-7966 , 4-13-18 Mita, Minato-ku, Tokyo 108-0073, Japan